Privacy Notice

The Adviser Centre is a trading name of Embark Investments Limited and is not authorised to carry out regulated activities. Embark Investments Limited is a company incorporated in England and Wales (company number 03383730) and is regulated by the FCA, registration number 628981.  The Adviser Centre website is www.theadvisercentre.co.uk. For the purposes of this document, references to “we” or “our” means Embark Investments Limited trading as The Adviser Centre.

Privacy Notice

Our Privacy Notice applies to anyone who has elected to receive our email bulletins/newsletters or send us an email on the contact us page. The Privacy Notice details how we will collect and process the personal data that we hold about you and your rights under the UK Data Protection legislation and regulations in respect of the data held.

We will be the Data Controller as defined under UK Data Protection legislation and regulations.

The lawful basis and purpose for the processing of your data

We will only process your personal data where we have a legal basis for doing so. This includes:

• When you have emailed us via the “Contact Us” page.
• Where you have provided positive consent to us, including when you have requested to be added to our mailing list. Consent can be withdrawn at any time and once we receive this retraction, we will cease to process your data for this purpose immediately.
• Where processing is necessary for compliance with a legal or regulatory obligation.
• Where we have a legitimate interest upon which the data may be processed. Any decision to process data on the basis of legitimate interest will be made on a case-by-case basis and in line with the guidance set out in UK Data Protection legislation. We rely on legitimate interests for the following purposes:
  • Training and monitoring
  • Testing and improving our services

The information that we collect

We will collect and maintain certain professional/personal information about you when you request to be added to our mailing list or send us an email via the Contact Us page.

The information you provide may identify you individually and may include, but may not be limited to, items such as your name, e-mail address and company name.  This information may be processed and held by us, or transferred to other companies in the Embark Group, or to the Group’s service providers, business associates or agents, and used for administration, assessment and analysis purposes.  It may also be used to inform you about financial and other products and services offered by the Embark Group.  Your professional/personal information will not be passed or sold to any other person or companies not specified here.

We may contact you either by e-mail or telephone. If you prefer not to receive information about products and services from the Embark Group, simply contact us by e-mail via the “Contact Us” page and we will remove your name from any contact or marketing list. 

Sharing your personal data

Embark may share your personal data with the following organisations. These data transfers will only be completed when strictly necessary and any transfers outside of the UK will only take place when we are certain that the personal data is afforded the same level of protection as is required under UK Data Protection legislation.

• Other companies in the Embark Group who provide administration and oversight services. For example, our legal or software development teams.
• Any governmental, legal, or regulatory body if required to do so by applicable law and regulation. For example, the Financial Ombudsman Service (FOS) or the Information Commissioner’s Office (ICO).
• Companies which provide services to help us maintain our website and mailing lists.

We will otherwise keep your personal information confidential and never use it for any other purpose or pass your details to any third parties without your consent.

Retention of your personal data

We will retain your data on our mailing lists until you unsubscribe. Any emails sent to us will be retained for no longer than seven years. However, we may keep your data for longer if we cannot delete it for legal, regulatory, or technical reasons.

Your Data Protection Rights

You have a number of rights over your personal data under the UK General Data Protection regulation (GDPR). To enact one of your subject rights please contact Embark.

1.     The right to request a copy of the personal information we hold on you. When you request this information, this is known as making a Data Subject Access Request (DSAR). In most cases, this will be free of charge, however in some limited circumstances, for example, repeated requests for further copies, we may apply an administration fee.

2.     The right to data portability, where Embark can have personal information we hold about you transferred securely to another service provider in electronic form.

3.     The right to have any inaccurate personal information corrected.

4.     The right to have any personal information erased if there is no lawful reason for Embark to keep it. This is sometimes known as the right to be forgotten. You can also withdraw your consent to process any personal data where this is our lawful reason to collect and process it.

5.     The right to object for example, where we are relying on legitimate interest as our lawful basis (as detailed earlier in this notice). We are only required to uphold this right where we do not have compelling grounds to continue the processing, having assessed it against the reasons for your objection.

6.     The right to restrict some processing, for example, you can ask us to stop processing some activities while you are waiting for data to be corrected or have objected and are waiting for us to assess whether we have compelling grounds to continue the processing. This right only applies in limited circumstances.

Embark does not conduct any automated processing of personal data that produces legal or significant effects so the UK GDPR right relating to decisions based solely on automated processing, including profiling, which produces a significant effect does not apply.

Important Information

If you have any questions regarding how we use the data that we collect, please contact:

The Group Data Protection Officer
Embark Group
100 Cannon Street
London
EC4N 6EU

If you are not satisfied with any aspect of how we have managed your data, you have the right to complain to the Information Commissioner’s Office. For further details of your rights under the UK’s data protection legislation and regulation please contact the Information Commissioner’s Office here.

By using our site, you consent to the use of your personal information for the purposes and on the terms set out above. You have the right to withdraw consent at any time.

Changes to this Privacy Notice

Any changes we make to our Privacy Notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. View our cookie policy.

Email

You may contact us by email, although please note that emails are not a 100% secure method of communication and there is no guarantee that they will be received. We accept no responsibility for any loss you may suffer as a result of interception of your email, or delivery failure.

We may monitor the use and content of emails, which are sent from or received by us. This is to ensure compliance with our own email policy. We reserve the right to identify and take action against unlawful or improper use of email, including attacks on our systems.

Online enquiries

If you make an enquiry via the “Contact Us” form on the website, the information we collect, such as your name and email address, will be used to answer your enquiry. We may cross reference the information you provide with information held on our systems, to ascertain the most appropriate department to handle your enquiry we may also hold this data for future analysis or reference purposes.

Testimonials

The testimonials on this website have been provided by independent third parties. We do not disclose personal details of these third parties unless we have their specific written permission to do so. If you recognise a testimonial you have provided, which you would like us to remove, please contact us.